TSF is an Italian IT service company, focused on logistics and transportation IT market segments.. It is able to support customer’s business operations through a complex IT service chain, appraised by a Service Level Management (SLM) system. Due to the long term contractual relationship (10 years) with Italian Railways, TSF developed a symbiotic relationship with its main customer, becoming co-accountable for its business performance. This aspect has highlighted the necessity of the definition of an extended SLM model able to correlate the customer business performances with the delivered ICT service levels, in the perspective of an end-to-end service delivery chain. The paper illustrates the conceptual approach and the method adopted to overcome this problem in a pilot project.

The present work analyzes the results of an Italian care management project, called Leonardo Project, promoted by Apulia Region, in the south of Italy, in partnership with Pfizer. The work starts from the consideration that care management represents an innovation in the management of the chronic diseases because it introduces a new model in the organization of healthcare services. Such a model needs gradual refinements in a continuous improvement cycle, in order to be totally effective. The research activity has regarded the test of Business Process Modelling Notation (BPMN) as the tool able to support the modelling of care management process as developed in Leonardo project and the analysis of results in order to retrieve guidelines to improve the following cycle. In this paper we discuss the results of Leonardo project and we highlight how the software support represents a critical element for the success of a care management initiative. BPMN helps to highlight indications about system requirements. The paper aims to illustrate how analyzing a care management project with tools borrowed from other domains can help to show weaknesses to be overcome in the design of the second generation’s tools.

In university education, classroom activities are more and more combined with on-line teaching materials, webinars, electronic forums, wikis, web calendar and so on. This “blended approach” is often based on the adoption of Learning Management Systems (LMS), which are customized in many aspects to match both the teaching style of the university and the needs of teachers and students. More recently, also laboratory experiments, that are integral parts of science and technology classes, have come online. The first generation of Remote Web Laboratories (RWL) has demonstrated the feasibility and the effectiveness of on line experiments, with two major drawbacks: the lack of integration between LMS and RWL and the lack of synchronous interaction among the participants (teacher and students) to the experiment. In this scenario, the paper discusses the principal aspects and the main results about an integration project between the Moodle LMS and the MicroNet RWL at University of Salento, in Italy.

Posizionare il contesto italiano rispetto alla realtà internazionale Conoscere la architettura dei processi della PA e le caratteristiche dei principali processi di erogazione di servizi a cittadini e imprese Definire le componenti fondamentali di un sistema di eGovernment, dal punto di vista organizzativo e tecnologico Essere in grado di definire, anche genericamente, il flusso di un sistema di eGovernment Illustrare le principali problematiche di progettazione e realizzazione di un sistema di eGovernment

Il Rapporto 2010 sui Siti Istituzionali delle Regioni nasce dall’esigenza di Inforav e dell’Università del Salento di avviare uno studio congiunto sullo stato di attuazione dell’e-Government a livello nazionale. L’Inforav è infatti un Istituto senza finalità di lucro, che dal 1973 svolge attività di ricerca nel campo dell’ICT, di diffusione della relativa cultura, oltre che di promozione delle correlate componenti innovative e di sviluppo in Italia. L’Università del Salento invece è attiva da tempo nella ricerca sulle metodologie innovative per l’analisi e progettazione di contenuti e servizi per il Web, con specifico riferimento all’e- Government. La ricerca ha preso le mosse dall’analisi dei portali regionali, per il ruolo che le Regioni hanno assunto nella prospettiva del federalismo, e per questo ha ricevuto il patrocinio del Ministero per i Rapporti con le Regioni e la Coesione Territoriale.

The determination of fetal head position can be useful in labor to predict the success of labor management, especially in case of malpositions. Malpositions are abnormal positions of the vertex of the fetal head and account for the large part of indication for cesarean sections for dystocic labor. The occiput posterior position occurs in 15-25% of patients before labor at term and, however, most occiput posterior presentations rotate during labor, so that the incidence of occiput posterior at vaginal birth is approximately 5-7%. Persistence of the occiput posterior position is associated with higher rate of interventions and with maternal and neonatal complications and the knowledge of the exact position of the fetal head is of paramount importance prior to any operative vaginal delivery, for both the safe positioning of the instrument that may be used (i.e. forceps versus vacuum) and for its successful outcome. Ultrasound (US) diagnosed occiput posterior position during labor can predict occiput posterior position at birth. By these evidences, the time requested for fetal head descent and the position in the birth canal, had an impact on the diagnosis of labor progression or arrested labor. To try to reduce this pitfalls, authors developed a new algorithm, applied to intrapartum US and based on suitable US pictures, that sets out, in detail, the quantitative evaluation, in degrees, of the occiput posterior position of the fetal head in the pelvis and the birth canal, respectively, in the first and second stage of labor. Authors tested this computer system in a settle of patients in labor.