Abstract

The present work analyzes the results of an Italian care management project, called Leonardo Project, promoted by Apulia Region, in the south of Italy, in partnership with Pfizer. The work starts from the consideration that care management represents an innovation in the management of the chronic diseases because it introduces a new model in the organization of healthcare services. Such a model needs gradual refinements in a continuous improvement cycle, in order to be totally effective. The research activity has regarded the test of Business Process Modelling Notation (BPMN) as the tool able to support the modelling of care management process as developed in Leonardo project and the analysis of results in order to retrieve guidelines to improve the following cycle. In this paper we discuss the results of Leonardo project and we highlight how the software support represents a critical element for the success of a care management initiative. BPMN helps to highlight indications about system requirements. The paper aims to illustrate how analyzing a care management project with tools borrowed from other domains can help to show weaknesses to be overcome in the design of the second generation’s tools.

Autore Pugliese

• Bochicchio Mario Alessandro , Longo Antonella

Tutti gli autori

• M. Bochicchio , A. Bruno , A. Longo

Titolo volume/Rivista

Non Disponibile

Anno di pubblicazione

2010

ISSN

Non Disponibile

ISBN

Non Disponibile

Numero di citazioni Wos

Nessuna citazione

Ultimo Aggiornamento Citazioni

Non Disponibile

Numero di citazioni Scopus

Non Disponibile

0

Ultimo Aggiornamento Citazioni

22/04/2018

Settori ERC

Non Disponibile

Codici ASJC

Non Disponibile