Abstract

Identifying one’s own and others’ emotions, expressing and regulating one’s emotions, and being responsive to others’ emotions, are skills that denote Emotional Intelligence (EI). EI has quickly become an important competence also in the organizational, business and commercial worlds. The present study aimed to explore how people react in a variety of stressful, conflicting work situations. Results showed that both emotional and behavioral reactions are accounted for by a number of dimensions denoting EI skills, with Job involvement, time-in-job, orientation toward work, age and gender accounting for some of the findings. EI skills are thus crucial in the work setting by contributing to define intra- and inter-personal functioning of employees, and their wellbeing

Autore Pugliese

• Lanciano Tiziana

Tutti gli autori

• LANCIANO T.

Titolo volume/Rivista

Non Disponibile

Anno di pubblicazione

2011

ISSN

1128-0689

ISBN

Non Disponibile

Numero di citazioni Wos

Nessuna citazione

Ultimo Aggiornamento Citazioni

Non Disponibile

Numero di citazioni Scopus

Non Disponibile

Ultimo Aggiornamento Citazioni

Non Disponibile

Settori ERC

Non Disponibile

Codici ASJC

Non Disponibile