Abstract

In 2009 the Faculty of Economics of Foggia started a project called "Analisi della student satisfaction" with the aim to create an internal quality control system based on its students’ feedback. Every year a customer satisfaction survey is carried out, where all attending students are asked to evaluate the services provided. This paper presents an evaluation of the satisfaction degree of the students over the last two academic years. In order to understand the level of satisfaction and the psychological mechanism behind the students’ evaluation process an approach based on CUB models is adopted. At the end a multidimensional scaling has been proposed to investigate the existence of student subgroups with similar attitudes in terms of feeling and uncertainty towards the Faculty’s services and their overall satisfaction about them and eventually confirm the presence of the latent variables estimated by CUB models

Autore Pugliese

• Cafarelli Barbara

Tutti gli autori

• Cafarelli B. , Crocetta C.

Titolo volume/Rivista

Non Disponibile

Anno di pubblicazione

2012

ISSN

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ISBN

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Numero di citazioni Wos

Nessuna citazione

Ultimo Aggiornamento Citazioni

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Numero di citazioni Scopus

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Ultimo Aggiornamento Citazioni

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Settori ERC

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Codici ASJC

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